Privacy Policy

1. Introduction

ScaleUp Gurus Pty Ltd (ABN to be registered) ("we", "us", or "our") is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website scaleupgurus.com.au, use our services, or install and use our Shopify applications.

We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) and, where applicable, the General Data Protection Regulation (GDPR) for users in the European Economic Area.

2. Information We Collect

2.1 Information You Provide

• Name and contact information (email address, phone number)
• Business information (company name, website URL)
• Payment and billing information
• Communications you send to us
• Information provided through forms on our website

2.2 Information Collected Automatically

• IP address and device information
• Browser type and version
• Pages visited and time spent on our website
• Referring website addresses
• Cookies and similar tracking technologies

2.3 Information from Shopify Apps

When you install our Shopify applications, we may access:

• Store information (name, domain, email)
• Product and collection data (as required for app functionality)
• Order information (if required for app functionality)
• Customer data (only if explicitly required and with your consent)
• URL redirects and navigation data (for redirect management apps)

We only request the minimum permissions necessary for each application to function. The specific data accessed varies by application and is detailed in each app's listing on the Shopify App Store.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services and applications
• Process transactions and send related information
• Respond to your comments, questions, and requests
• Send you technical notices, updates, and support messages
• Communicate with you about products, services, and events
• Monitor and analyse trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and abuse
• Comply with legal obligations

4. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party vendors who perform services on our behalf (hosting, analytics, payment processing)
• Shopify: As required for app functionality and compliance with Shopify's Partner requirements
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication requirements
• Secure development practices for our applications

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. For Shopify apps, we retain data for the duration of your subscription plus a reasonable period for backup and compliance purposes, unless you request earlier deletion.

7. Your Rights

Under Australian Privacy Law and, where applicable, GDPR, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)
• Object to or restrict processing of your information
• Data portability (receive your data in a structured format)
• Withdraw consent where processing is based on consent
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise these rights, please contact us using the details below.

8. Cookies and Tracking

We use cookies and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings. We use:

• Essential Cookies: Required for website functionality
• Analytics Cookies: To understand how visitors use our site (Google Analytics)
• Performance Cookies: To improve site performance (Microsoft Clarity)

9. International Data Transfers

Your information may be transferred to, and maintained on, servers located outside of Australia. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable law.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.